Last updated: July 2026
Norm & Then Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use the Norm & Then website, why we collect it, how we use it and the rights you have in relation to your personal data.
Who we are
This website is operated by:
Norm & Then Limited
Warrington, England
Norm & Then Limited is the data controller responsible for the personal information collected through this website.
For any questions about this Privacy Policy or how your information is handled, please contact:
Email: norm@normandthen.co.uk
Information we may collect
We may collect personal information when you contact us, submit an enquiry or interact with the website.
This may include:
- your name
- your email address
- your telephone number, if provided
- the organisation you work for
- information included within an enquiry or message
- details relating to a potential project or creative brief
- technical information such as your IP address, browser type, device type and how you use the website
- any other information you choose to provide
Please avoid including sensitive personal information within website enquiry forms unless it is necessary.
How we collect your information
We may collect information:
- when you complete a contact or enquiry form
- when you contact us by email, telephone or another communication method
- during discussions about a potential or ongoing project
- automatically through cookies, analytics tools and similar website technologies
How we use your information
We may use your personal information to:
- respond to enquiries and messages
- discuss potential projects and provide quotations or proposals
- provide and manage agreed creative services
- communicate with clients, suppliers and project partners
- manage our business relationships
- maintain business, financial and project records
- operate, maintain and improve the website
- understand how visitors use the website
- protect the security and performance of the website
- meet our legal, regulatory, tax and accounting obligations
We will only use your information where we have a lawful reason to do so.
Our lawful basis for using your information
Under UK data-protection law, we rely on one or more of the following lawful bases:
Contract
Where the information is needed to take steps before entering into a contract or to provide services under an agreed contract.
Legitimate interests
Where it is reasonably necessary to operate and develop our business, respond to enquiries, communicate with clients, maintain business relationships, improve our website or protect our business interests.
We consider and balance these interests against your privacy rights.
Legal obligation
Where we are required to keep or use information to comply with legal, financial, tax, regulatory or accounting requirements.
Consent
Where you have actively given permission for a specific use of your information, such as optional marketing communications or certain non-essential cookies.
Where we rely on consent, you may withdraw it at any time.
Contact forms and enquiries
When you submit an enquiry through the website, the information you provide will be used to respond to your message and, where relevant, discuss a potential project.
Submitting an enquiry does not automatically add you to a marketing mailing list.
Information submitted through the website may be delivered and stored through our website hosting, email or form-management providers.
Marketing communications
We will only send marketing communications where we have an appropriate lawful basis to do so.
You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option included within a marketing email, where available.
We will not sell your personal information or provide it to other organisations for their own unrelated marketing purposes.
Cookies and website analytics
This website may use cookies and similar technologies to help it operate correctly, remember preferences, understand website usage and improve performance.
Some cookies are essential for the website to function. Other cookies, including analytics or marketing cookies, may require your consent.
Where required, you can accept, reject or manage non-essential cookies through the cookie settings available on the website.
Further information about the cookies used can be found in our Cookie Policy.
Who we may share information with
We may share personal information with trusted third parties where reasonably necessary to operate our website or provide our services.
These may include:
- website hosting and maintenance providers
- email and communication providers
- website form providers
- analytics and website-performance providers
- cloud storage and project-management services
- accountants, bookkeepers and professional advisers
- freelance specialists, suppliers or project partners where required for an agreed project
- legal, regulatory or public authorities where required by law
Third-party providers should only use personal information for the services they provide and must handle it appropriately.
We do not sell or rent your personal information.
International data transfers
Some service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data-protection law.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to meet legal, accounting, tax or reporting requirements.
The length of time may depend on the nature of the information and our relationship with you.
For example:
- general enquiries that do not lead to a project may be deleted when they are no longer relevant
- client and project records may be retained while our working relationship continues and for a reasonable period afterwards
- invoices, transaction records and certain financial information may be retained for the period required by law
When information is no longer required, it will be securely deleted or anonymised where appropriate.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or online method of communication can be guaranteed to be completely secure.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you
- ask us to correct information that is inaccurate or incomplete
- ask us to delete your personal information
- ask us to restrict how your information is used
- object to certain uses of your information
- request the transfer of your information in certain circumstances
- withdraw consent where we rely on consent
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact:
We may need to confirm your identity before completing a request.
Making a complaint
If you have concerns about how we use your personal information, please contact us first so we have the opportunity to address them.
You also have the right to make a complaint to the Information Commissioner’s Office, the UK regulator for data protection.
Further information is available through the Information Commissioner’s Office website.
Links to other websites
This website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any third-party website you visit.
Children’s privacy
This website and our creative services are primarily intended for organisations and professional contacts rather than children.
We do not knowingly collect personal information directly from children through the website.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our website, services, technology or legal requirements.
The latest version will be published on this page with an updated revision date.
Contact
For questions about this Privacy Policy or how your personal information is used, please contact:
Norm & Then Limited
Warrington, England
Email: norm@normandthen.co.uk
